Delivery - returns - guarantees

Find all the information concerning our policy of deliveries, returns and guarantees.
Handcrafted in the Cevennes
Payments by CB 100% secure by CB, Paypal Applepay
Cold saponified soaps
Organic and eco responsible products
It is your responsibility to protect the product and to use a suitable packaging. Any product received damaged or deteriorated due to bad packaging will not be guaranteed/refunded.
The warranty will be validated by Les Âmes Sauvages, only after an inspection.
The warranty will not be applicable in case of bad manipulation by the user or deteriorated elements following a bad use.
You wish to make a return ? Please contact us by email (contact(@)lesamessauvages.f) in order to validate your return at the following address
27 Chemin Jean-Pierre Chabrol
Pont de Rastel
30450, Génolhac
You can also contact us at contact(@)lesamessauvages.f for a particular request...
Packages are shipped within 48 hours
Shipping from France
Delivery at home or in a relay point in 3 - 4 days
Free shipping from 60€ of purchase for metropolitan France
Track your order by email (order placed - package being prepared - package handed over to the carrier - package delivered)
Follow the status of your order live by clicking here
Our products are therefore free of parabens, EDTA, mineral oil, synthetic perfume, etc.
Fabrication artisanale dans les Cévennes
All products are made by us, in our soap factory, located in south of France.
Labellisés Cosmébio et Slow Cosmétique
The environmental issue is our priority. Our raw materials come from sustainable agriculture.
Livraison gratuite dès 60€ d’achat
To ensure fast delivery, all orders are processed and delivered in 3-4 days (French metropolitan territory).
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